Change the process.
Skip the custom code.
Authorized administrators add fields, define workflow steps, and choose the teams allowed to move work forward through configuration forms.
MUNICIPAL WORK. REBUILT AROUND YOUR TEAM.
MEET CYDER ONESoftware your city
can make its own.
Build a service request form, track a permit, or organize your assets. Cyder One gives municipal teams configurable records and workflows, so a routine process change doesn’t need a custom development project.
A DAY AT CITY HALL, WITH FEWER WORKAROUNDS
It starts with
a broken park bench.
Four perspectives. One request.
Follow the people behind the process.
A walk through the park
“Someone could get hurt on this.”
A loose board on a park bench. A small problem, but someone has to know about it.
THE BENCH BY THE PLAYGROUNDEXAMPLE 001
Request submitted
Park location and issue description arrive together.
ILLUSTRATIVE STORY
Sample dialogue and a simplified workflow, not a customer testimonial or a promised response time. Staff move the work forward and send the resident reply.
TRY THE CONFIGURATION TOOLS
Make the form fit the work.
Then decide what happens next.
Try a field. Change a step. See how a service takes shape below.
Public works
02 / PUT IT TO WORK
Park bench repair request
1
Submitted
2
Assigned
3
In progress
4
Completed
Assigned teamPublic works
Configured fields2 fields
Latest activityRecord received
Your process. Your fields. Your next step.
THE WORKAROUND
An email comes in. Someone copies it to a spreadsheet. Someone else calls for an update.
THE CYDER APPROACH
One shared request, an assigned team, and a status residents can follow.
LESS SOFTWARE FRICTION. MORE FORWARD MOTION.
The people closest to the work
should be able to improve it.
Change the process.
Connect the record.
Keep the context.
Link related records and keep assignments, comments, files, and history with the work. Give teams fewer places to look for an answer.
Open a front door.
Close the loop.
Publish resident services, route submissions to a receiving team, and share replies. Keep internal notes separate from resident conversations.
Configuration covers supported records and workflows. Complex integrations and specialist systems may still need technical support.
WHAT IS THE WORKAROUND COSTING YOU?
Small tasks.
Big annual cost.
Ten minutes of copying, chasing, and re-entering adds up. Explore the value of time your team could reclaim.
Added costs should include your Cyder subscription, setup, training, and migration. Enter your own estimates; these are not Cyder prices.
YOUR ILLUSTRATIVE BUSINESS CASE
Time value is capacity your team could recover, not guaranteed cash savings or a reduction in payroll. Results depend on your process and adoption.
See the math
Monthly records × minutes saved × 12 ÷ 60 = annual hours. Hours × hourly staff cost = time value. Subtract your estimated added annual costs for the final figure. Default inputs are examples, not measured results.
RAISE THE BAR FOR YOUR NEXT VENDOR
Buy the ability
to move forward.
A polished sales demo is one thing. Making a routine change with your own team is another. Ask every vendor—including us—to show you.
“Can we change this, or do we need a quote?”
Ask an administrator to add a field and change a workflow step. Cyder supports these changes through configuration forms, without commissioning custom code.
“Does this form create work—or another inbox?”
Follow a submission all the way to a receiving team. Cyder turns a published resident service submission into a record with a workflow, ownership, and conversation.
“What does the first quote leave out?”
Compare subscriptions, setup, training, routine changes, and the tools you must retain. Use your own process to evaluate the total effort, not just the first-year price.
WHAT GOOD SOFTWARE SHOULD DO
Leave room for
the human part.
A resident should not need to know which department to call. A clerk should not have to become the office search engine. A crew should arrive with the details they need.
That is the standard we want Cyder to meet: clear next steps, shared context, and tools the people doing the work can shape.
Bring us a process worth improvingWhat will your
team build first?
Start your 30-day demo Bring a process. Explore the tools. Make your own case.